Customer premises training
On-site training where the instructor will deliver educational combined with 80% hands-on field-testing content at your company's physical location to help employees/ Contractors improve their testing skills. This training covers a wide range of topics such as communication, problem-solving, tailored to the specific needs of your business. It can be delivered as a workshop or a longer course and aims to enhance staff's ability to provide accurate field testing first time without the need for costly revisits.
Key aspects of customer premises training
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Customization: The curriculum can be tailored to meet the specific needs of a business.
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Content: Training typically includes topics like:
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Hands on training & testing EXFO OTDR/ CD-PMD/ OLTS & Fibre Scope
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Developing professional optical remediation skills.
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Defining and understanding customer Network.
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Handling Smart hands assist for ISP remediation.
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Understanding customer needs and expectations.
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Building rapport and customer loyalty.
Format
It can be delivered as a 5-day workshop or a multi-module course
Methodology
Training often involves a mix of theoretical learning, practical exercises, and group discussions
Deliverables
​Participants will get hands on experience with EXFO equipment, receive workbooks, exercises, and notes to consolidate their learning and apply the new skills on the job
Benefits
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Improved staff skills: Employees gain the skills needed to identify and resolve testing issues more effectively.
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Enhanced customer satisfaction: By improving service delivery quality, businesses can increase customer satisfaction and loyalty.
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Consistent experience: Training is designed to ensure a more consistent and positive customer experience across the board.
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Team building: Collaborative exercises can improve teamwork and build a shared understanding of field-testing related issues.