Customer premises training
On-site training where the instructor will deliver educational combined with 80% hands-on field-testing content at your company's physical location to help employees/ Contractors improve their testing skills. This training covers a wide range of topics such as communication, problem-solving, tailored to the specific needs of your business. It can be delivered as a workshop or a longer course and aims to enhance staff's ability to provide accurate field testing first time without the need for costly revisits.
Key aspects of customer premises training
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Customization: The curriculum can be tailored to meet the specific needs of a business.
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Content: Training typically includes topics like:
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Hands on training & testing EXFO OTDR/ CD-PMD/ OLTS & Fibre Scope
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Developing professional optical remediation skills.
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Defining and understanding customer Network.
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Handling Smart hands assist for ISP remediation.
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Understanding customer needs and expectations.
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Building rapport and customer loyalty.
Format
It can be delivered as a 5-day workshop or a multi-module course
Methodology
Training often involves a mix of theoretical learning, practical exercises, and group discussions
Deliverables
Participants will get hands on experience with EXFO equipment, receive workbooks, exercises, and notes to consolidate their learning and apply the new skills on the job
Benefits
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Improved staff skills: Employees gain the skills needed to identify and resolve testing issues more effectively.
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Enhanced customer satisfaction: By improving service delivery quality, businesses can increase customer satisfaction and loyalty.
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Consistent experience: Training is designed to ensure a more consistent and positive customer experience across the board.
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Team building: Collaborative exercises can improve teamwork and build a shared understanding of field-testing related issues.